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WE´RE HERE TO HELP

Answers Await: Your Guide to Understanding

Video tutorials

How do I start?
Routine cleaning and nib replacement

You can use up to 8 different steel nibs and 3 Gold nibs.
EF, F, M, and B, plus the Calligraphy 1.1 and 1.4 and the hand-modified Architect and Fude nibs.

Deep cleaning of the nib

If you need to do a deeper cleaning than the routine one, we show you how.

Indigraph postable end cap

'Posting' or 'capping the pen' in the fountain pen world is refer for placing the cap on the back of the pen while drawing. If the cap is left off is 'unposted' or 'uncapped'.

If you are a pen poster, if you need to post the cap so you don't lose it, if you need a heavier balanced fountain pen for drawing this is the perfect accessory for your Indigraph.

Our machined technical grade plastic end cap allows you to post the cap on your Indigraph.

Indigraph pen extender

The Indigraph extender is the perfect accessory to your pen and gives you more control over your drawing.

With it you can extend the length of the pen by 25mm to allow you to draw more freely like a brush or nib holder. By extending the pen, you can hold it from further back allowing a more relaxed posture and having a better control of the stroke from the shoulder and not from the wrist.

-Machined from high quality black anodised aluminium.
-The attachment is interchangeable by simply unscrewing the clip cap.

Flexible Nib

It has a brushed finish and is size 5, meaning the feeder has a 5-millimeter diameter. The unit has been modified to add flexibility, allowing for tine spread of up to 1,3 millimeter, making it smooth and requiring little pressure to spread the tines.

VERTICAL USE WARNING
Through this warning sheet, it is communicated that due to the specific characteristics necessary to feed the flexible nib of this pen, there may be a slight ink loss if the pen posture is not carefully maintained. 

In comparison to conventional nibs, due to its flexibility, this one requires a higher ink flow to generate the characteristic strokes smoothly. To prevent these minimal losses, it is suggested that the pen rests in a horizontal position, as its vertical placement could facilitate ink expulsion due to gravity's influence. Furthermore, it is warned that sudden pressure changes may cause the same effect. Therefore, it is recommended that the converter be empty during flights. 

Caution is advised regarding pressure limits to avoid permanently damaging the tines, as in that case the nib cannot be replaced or repaired for free. The importance of handling the nib unit carefully when screwing and unscrewing to avoid misaligning the tines is emphasized.

About Inks

Which ink do you recommend and which one do you advise against?

Visit our page regarding inks.

Can I use any brand of ink with the Indigraph Fountain Pen?

Yes, you can use a variety of inks with the Indigraph Fountain Pen. The pen is compatible with both cartridge and bottled inks. We recommend using high-quality inks to achieve the best results. Feel free to explore different ink brands and colors to suit your preferences.

How do I refill the pen with ink?

If you are using ink cartridges, simply insert a new cartridge into the pen. If you prefer bottled ink, attach the converter to the pen and immerse the nib into the ink bottle. Twist the converter to draw ink into the pen. Be sure to follow the provided instructions for your specific pen model.

What types of ink are suitable for the Indigraph Fountain Pen?

The Indigraph Fountain Pen is versatile and compatible with various types of inks, including water-based and pigmented inks. Choose the ink type that aligns with your writing preferences, paper type, and desired color intensity.

How do I clean the pen when changing ink colors?

To clean the pen when switching ink colors, flush it with water until the water runs clear. Remove the cartridge or converter and rinse the nib and feed under running water. Allow the pen to dry completely before adding a new ink color.

About Shipping

How long does it take to process and ship my order?

Processing times vary, but we typically process orders within 48 hours of purchase. Shipping time depends on your location and the shipping option selected during the checkout process. Estimated delivery times can be reviewed on the checkout page.

Do you ship internationally?

Yes, we do ship internationally. During the checkout process, you can select your country to see if we offer shipping services to your location. Please note that delivery times may vary depending on the destination.

What shipping options are available?

We offer various shipping options, including standard and express. Costs and delivery times will be calculated during the checkout process based on your location and shipping preferences.

My order is delayed, what should I do?

If your order is delayed beyond the estimated delivery date, we recommend checking the tracking status provided in the confirmation email. If you have further questions or concerns, feel free to contact our customer support team.

How can I track my order?

Once your order is processed and shipped, you will receive a confirmation email with a tracking link. You can use this link to track the status and location of your package.

Can I change the shipping address after placing my order?

Unfortunately, we cannot change the shipping address once the order is processed. Please ensure you review and confirm the shipping information before completing the purchase to avoid any issues.

Do you offer free shipping?

Check our current promotions to see if we are offering free shipping under specific conditions. These offers usually have specific requirements, such as a minimum purchase amount.

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